Contact Dogtopia Customer Service

When someone calls me, I’ll explain.
No one has called me back
I haven’t been called
I’ll explain when someone actually calls me back.

I contacted the N Attlboro MA location online, or so I thought, stating I was interested in daycare for my girl and to set up a meet and greet.
We communicated via text and set up the date and time. Got a confirmation text 2 days prior.

I got a reply saying, "Great, see you then." I asked if I should ask for anyone in particular, and no anyone there will help you. I showed up, with her vaccination records; I was told I needed them, so it made sense. I was then told they canceled my meet and greet. What?!

I was told I didn't respond and to confirm for my appointment. What? I confirmed 2 days ago via text, that is how we have been communicating. I was then told they use a 3 party company to schedule the appointments when people reach out online.

Why is a 3rd party company booking appointments? The 3rd party company wouldn't know much about the company or specific locations when their sole purpose is to book appointments. I asked why no one contacted me. I was then told they called 2Xs that morning.

I looked at my call log, and they did call, once when I was sleeping and once while I was driving there - 10 min before my appointment. Why would someone call so early when there is a good possibility someone most likely would be sleeping? I was driving to a new place and was focused on where I was going and didn't want to be distracted by a call, 10 min before my appointment. I asked why no one had contacted me (from the facility I was going to) prior to today, since the person I was texting with was not at that facility.

I was told she did call me the day before and left a VM, I looked through my call log for the prior 3 weeks and not one call from them or a voicemail left. When they called that morning there wasn't a name that came up on the caller ID. I find that odd where most companies would want their name showing on the caller ID when making a call. I asked what we could do since I was there for my reserved time.

I was told nothing; they were too busy to do anything today. So in the 10 mins before my appointment (when they called me) to the time I walked through the door they canceled my appointment and someone else walked in and took my scheduled slot for my reserved meet and greet time? I was told I could go back online and book another appointment. I said I don't know if I would want her to come her and turned to leave.

This woman then said here take this paperwork so you have it for when you book online. I turned and asked why I would want paperwork when I just stated I don't know if I want to bring her back. At this time, another woman came out and asked what the problem was. I briefly told her what was going on.

She then told me that the girl had to offer me paperwork because there are cameras in the lobby (I knew that) and if their boss didn't see her attempting to provide me with paperwork, she would be fired. Fired for not offering paperwork to someone who was clearly upset and was leaving. If this is true then they should contact their local labor department because that would go against the legal requirements for termination. This woman then went on to tell me they are salespeople, and they need to offer the paperwork to attempt to make a sale.

I again was told I could go online and book another appointment. While I was still talking, I was told to stop talking, yes told to stop talking, remember she asked what was going on. I was going over everything that has happened and how I was unhappy with this type of service. They are "sales people" who wouldn't at the very least try to set an appointment themselves.

Not one time did they attempt to "sell" me anything or tried to even discuss what they could do to help solve the issue - other than hand me paperwork, which according to them was "self-preservation" and tell me to go online to book another appointment. I can't believe a company that tries to convince people to leave their loved pets with them and that they will take good care of them would have employees that does everything to go against what service they are providing and selling. I was going to a different location with a different owner for well over a year and I did expect the same level of service. I can no longer take her there because of a relocation.

As a customer I am beyond disgusted with this type of behavior.

As a person who has been in the customer services business for 37yrs I have seen business go under for a rebuptiaon like thisn and have seen business hire people to go in and clean house to get things back on track to change the opinionss of people they wish to do business with, change their reputation. In this day and age where word of mouth travels at light speed something like this could kill a business.