Dogtopia

Absolutely outraged. My dog was bitten during her boarding stay, and I never received a phone call.

No concern, no urgency, nothing. They only mentioned it at pickup; I was told the incident was minor and that my dog wasn't bleeding. Upon a quick inspection at the daycare facility, my dog had very visible deep wounds and most certainly was bleeding.

I quickly rushed her to urgent care, where she ended up needing stitches. This is absolutely inexcusable and sickening.

Remy was there for the day, and they texted me letting me know that she received a small puncture wound on her leg. They assured me it was not deep and not a big deal.

I asked if I should come and pick her up and take her to the vet to get checked. They assured me it was fine and nothing to worry about. They would not admit to a bite but said she must have scraped it on something. When we picked her up, it was so shocking to see the deep puncture/gash in her leg.

Clearly, it was not a scrape. It was bloody and not even cleaned up. We took her straight to the vet and she needed stitches and antibiotics. The vet was asking multiple questions in order to properly treat her.

Dogtopia refused to tell us how the injury occurred or give us any information to help the vet. A few days later Dogtopia finally gave us a statement from their findings and we were told Remy walked into a rolling crate that had been chewed on by a puppy which created a jagged edge. Terrible! The worst part about all of this is the staff lying and having zero empathy or care.

They cannot be trusted.

Never received one single apology. They are truly a horrible business and after reading all the other bad Dogtopia reviews here, seems that they are all the same.

I contacted the N Attlboro MA location online, or so I thought, stating I was interested in daycare for my girl and to set up a meet and greet.

We communicated via text and set up the date and time. Got a confirmation text 2 days prior.

I got a reply saying, "Great, see you then." I asked if I should ask for anyone in particular, and no anyone there will help you. I showed up, with her vaccination records; I was told I needed them, so it made sense. I was then told they canceled my meet and greet. What?!

I was told I didn't respond and to confirm for my appointment. What? I confirmed 2 days ago via text, that is how we have been communicating. I was then told they use a 3 party company to schedule the appointments when people reach out online.

Why is a 3rd party company booking appointments? The 3rd party company wouldn't know much about the company or specific locations when their sole purpose is to book appointments. I asked why no one contacted me. I was then told they called 2Xs that morning.

I looked at my call log, and they did call, once when I was sleeping and once while I was driving there - 10 min before my appointment. Why would someone call so early when there is a good possibility someone most likely would be sleeping? I was driving to a new place and was focused on where I was going and didn't want to be distracted by a call, 10 min before my appointment. I asked why no one had contacted me (from the facility I was going to) prior to today, since the person I was texting with was not at that facility.

I was told she did call me the day before and left a VM, I looked through my call log for the prior 3 weeks and not one call from them or a voicemail left. When they called that morning there wasn't a name that came up on the caller ID. I find that odd where most companies would want their name showing on the caller ID when making a call. I asked what we could do since I was there for my reserved time.

I was told nothing; they were too busy to do anything today. So in the 10 mins before my appointment (when they called me) to the time I walked through the door they canceled my appointment and someone else walked in and took my scheduled slot for my reserved meet and greet time? I was told I could go back online and book another appointment. I said I don't know if I would want her to come her and turned to leave.

This woman then said here take this paperwork so you have it for when you book online. I turned and asked why I would want paperwork when I just stated I don't know if I want to bring her back. At this time, another woman came out and asked what the problem was. I briefly told her what was going on.

She then told me that the girl had to offer me paperwork because there are cameras in the lobby (I knew that) and if their boss didn't see her attempting to provide me with paperwork, she would be fired. Fired for not offering paperwork to someone who was clearly upset and was leaving. If this is true then they should contact their local labor department because that would go against the legal requirements for termination. This woman then went on to tell me they are salespeople, and they need to offer the paperwork to attempt to make a sale.

I again was told I could go online and book another appointment. While I was still talking, I was told to stop talking, yes told to stop talking, remember she asked what was going on. I was going over everything that has happened and how I was unhappy with this type of service. They are "sales people" who wouldn't at the very least try to set an appointment themselves.

Not one time did they attempt to "sell" me anything or tried to even discuss what they could do to help solve the issue - other than hand me paperwork, which according to them was "self-preservation" and tell me to go online to book another appointment. I can't believe a company that tries to convince people to leave their loved pets with them and that they will take good care of them would have employees that does everything to go against what service they are providing and selling. I was going to a different location with a different owner for well over a year and I did expect the same level of service. I can no longer take her there because of a relocation.

As a customer I am beyond disgusted with this type of behavior.

As a person who has been in the customer services business for 37yrs I have seen business go under for a rebuptiaon like thisn and have seen business hire people to go in and clean house to get things back on track to change the opinionss of people they wish to do business with, change their reputation. In this day and age where word of mouth travels at light speed something like this could kill a business.

We decided to try Dogtopia in Winter Park for our pet because we were taking an extended trip to France. All started fine when we brought her for day care to get her acclimated.

During the interview I emphasized that our dog was a rescue and that she had difficulty being in closed spaces. Well, 2 days into boarding I get a call, while I was in line to get into the Notre Dame cathedral. I was told that our dog tore open her nose trying to fight her way out of a crate they put her in and do I want them to take her to her vet. Let that sink in.

In order for our dog to be so damaged, she had to have been left in a crate UNSUPERVISED and after I told them about her phobia. We immediately arranged for our dog to be released to someone else.

Later I got a call from Dogtopia to ask me if they could charge the card they had on file. Really?

This is the 2nd time your groomer at the Summerville, South Carolina location ruined my Bishon's grooming style from head to toe. ..

Even after I consulted with him about the cut! I need to speak with the owner IMMEDIATELY!
Barbara Taylor
843 619 ****

My dog twice contracted kennel cough from playing at Dogtopia. Not a big deal, normally, but a reason for us to keep her away from the facility so as to not infect other dogs.

After a lengthy absence, I contacted them to schedule a play date and was told the dog needed to be reassessed by their experts, despite nothing having changed behavior-wise. They refused to accept the dog back into their daycare program claiming she played too rough. They then proceeded to tell me that I had to forfeit the remaining days I purchased in a package deal and no refund would be forthcoming. I was also owed 7 days as a bonus for referring another customer.

They said they wouldn't honor those either. I was told that since they don't offer the same packages anymore, I wasn't entitled to any refunds or satisfaction. Convenient way to rip off customers- just change your policies periodically and pocket the money. I wouldn't be in this position if I were as irresponsible as some other dog owners who brought their infected dogs into the facility and said nothing, but that's not the way I operate.

I even passed on some information about a potentially new strain of bordatella to them that they seemed appreciative of. Let no good deed go unpunished.

Please note that I have no complaints about how they treated the dogs; they seem to handle and interact with them quite well. I'll do my very best to spread the word about their business practices going forward, though.

I held my dog out from doggie day care because she had caught kennel cough at the location we always went to. Seemed like the proper thing to do; I wish some of the other owners with infected dogs felt the same way.

At any rate, once I was ready to bring my dog back to play, the facility decided she needed to be "reassessed", even though her behavior was the same (she played with no other dogs during her absence). Dogtopia's new resident expert decided she played too rough and I was denied access to day care. When I asked for a refund on the outstanding balance of the account, I was told it was expired, policy had changed, it wasn't up to the local facility, and the package I had paid for was no longer offered. Pick one.

I contacted corporate offices and the problem was quickly resolved. Customer service was quick and efficient to deal with; I only had to have an email exchange explaining the issue and they took care of it.

I left my dog at the dog Topia in Brampton, on Worthington Avenue the general manager there her name is Rosa Laterza, she had assured me that when I left my dog there for two weeks while my family and I were on vacation that she would be safe and taking care of as best they can. I have a small Maltese dog who weighed 12.8 pounds when I left her there, when I went to pick her up, she only weighed 9.2 pounds.

I had to rush my dog to the emergency vet that very moment. My veterinarian there said that my dog was severely dehydrated. She was there for two days on IV fluids, and I had to buy medication for her as well. I spent about almost $1400 for that visit.

I have been emailing Rosa about the vet bills and she said that theyre not liable for any of that. I went on holiday July 19 came back August 6 to pick her up and I barely recognize my own dog. I am completely devastated that no one at Dogtopia really cares about my dog. I dont think I will ever recommend to anyone.

Absolutely anyone. I am having a very difficult time communicating with the people at the Dogtopia at Worthington location. We have been emailing back-and-forth, but they dont really seem to care. Im disheartened and I dont know what to do.

My husband wants to take legal action. And I think thats the role that were gonna take. We are going to be consulting with a lawyer.

If I dont get reimbursed for my fat pills. I will be swinging for much more.

I had called to speak with someone regarding boarding for my dog back in July. They informed me that my dog had to stay with them 2x in order to be elligible and so they were offering a special with included the meet and greet and 2 days of daycare.

On the phone before I made my appointment for this meet and greet special I asked if daycare was included with the boarding and was told yes that it was. I told the woman over the phone that I am only open to boarding if the daycare was included and she confirmed again that I was included in the price.

She then put me in contact with the man at the norwell location who would be doing my dogs meet and greet and I asked him again if daycare was included in the boarding price. He said yes and so I scheduled my dog for the meet and boarding. I checked my dog in and he boarded.

At time of check out I was informed that it was the meet and greet, and 2 nights of boarding for what was owed and they said if it was ok to charge to my card on file which I said yes and they did not give me a receipt breakdown.

I boarded my dog again with them on 8/19-8/12 and was just informed today after the woman at the desk said I owed her 240 for my 3 night stay that daycare was not included and that they charged on top of the boarding. I questioned her and said that I was told 2x by people back in July that daycare was included with the boarding and that this was not an extra cost. She gave me attitude like I was in the wrong and that the norwell location was not at fault. She told me that the manager would be calling me however r I have yet to receive a phone call.

It is wrong for them to give clients incorrect information just to get new business.

They are also charging for services that clients never agreed to be charged at time of booking. This was so wrong as they charged double from another place I board my dog at which daycare was included in the boarding price.

I was put on hold for 5 minutes. I finally hung up, then called back.

The person who picked up the phone did not say anything and placed the phone on the desk.

I could hear their conversation, but they never resumed our call and blew me off. How can you take care of someone's dog if you can't answer a phone call?