Dogtopia Reviews | dogtopia.com @ PissedConsumer

Arieanna Uka

Schertz, Texas

Billing

Nov 09, 2023

1.0

worst of the worst, no employees, my poor dog is so miserable she stopped eating i literally thought she was sick and she now refuses to get in my car in the morning, watching the videos i usually can never see her, pet them she lay by the door all day? per what i did see she was being bumped by a huge bernese mountain dog or running scared from an aggressive shepard. she is a 45 pound very sweet golden doodle she is nine months old so not one to just lay on the floor all day also I have noticed when she comes home she literally will drink two full bowls of water like shes dying of thirst Ive never seen anything like it I am a palled I was just told yesterday that it would take two weeks for my money to stop being removed from my account I am very upset because initially I didnt want it taken from my account I told the girl at the desk to hold off until I came back later that day however she had already processed it and the first payment of $120 came out of my account within three hours of course now calling the customer service line I received a voicemail message and not a person on the other end of the phone why am I not surprised

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Loss:

$40

Cons:

Everything at norwell location

Preferred solution: stop taking my money immediately

User's recommendation: steer clear

Shamiyah Kof

Shamiyah Kof |

Roswell, Georgia

Complaint North Brookhaven, GA

Oct 03, 2023

1.0

We started taking our dog here this year after he received all of his age appropriate vaccines. About 2.5-3 weeks after he started Daycare, he started to develop diarrhea. He tested positive for giardia. We called Dogtopia to inform them he was positive, to which they said they were sorry and no other cases were reported. They didnt mention any bad behavior on my dogs end. It took 3 months and hundreds of dollars to finally get the giardia cleared. We even waited a few weeks after it cleared to return to daycare. He returned in September and 2-3 weeks later, he again started having diarrhea. After another vet visit and >$200 vet visit, we were informed he had giardia again (the incubation period is 2-3 weeks).I called dogtopia again, because it was highly suspicious that this happened twice after the same time to inform them he was positive so they could take proper actions. The manager, Courtney, responded with "Well i know for a fact that your dog eats other dogs *** here so thats probably where it is from.' Well that means: 1. dog *** are not being picked up in a timely manner or staff is not paying attention to allow time for this time happen (when i have checked the cameras I have seen *** sitting around for >5 minutes) 2. Theres still another dog there that has giardia (if he is truly eating it). 3. They have been allowing my dog to eat other dog *** and have no informed us of the problem. I explained to her that my dog has never had interest in eating *** He has been to other daycares without this issue and steers clear of *** while on walks or at dog parks. All she said was 'Well Im not sure why but he does it here.' My fiance called back and spoke with her, to which she informed him that they only inform parents if its an issue, but that he eats *** at least two times per daycare visit (he has been four times this month). IS THIS NOT A PROBLEM??? We were never informed of this behavior before, which I feel like we should have been. More importantly I am extremely disappointed that we are trusting them to watch our dog and we found out after he is sick that he apparently does this. Its especially annoying because I have seen staff not paying attention with dogs in rooms and on their phones. We are really disappointed, and not to mention we have spent hundreds of dollars treating his infection prior and will likely have to do the same this time. This could have been prevented with proper notification to owners about behaviors and proper cleaning. I feel like this is negligence on their end and we should be reimbursed for the medical bills to come. I am so disappointed.

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Loss:

$300

Preferred solution: Full refund. Reimbursement of vet bills

Featured

Timaree S

Wilmington, Delaware

Resolved: My dog was attacked

Jun 17, 2023

1.0

Updated by user Jun 20, 2023

Company fixed the issue and I have been provided with full refund.

Original review Jun 17, 2023

My puppy Bleu has been going to dogtopia for almost a month. He finally started to get adjusted and we had plans to board him next week. He was viciously attacked by another dog. We were told it was completely unprovoked and the dog never showed aggressive behavior before. My dog has staples under his chin,above his eyes, and in his legs. He also has a chipped bone in his lower leg. Over $1,300 vet bill!! The way they handled it was so unprofessional. Asked me to step outside to chat because they didnt want to have me upset in front of other dog parents, told me he did great with having them clean his wounds. I just happen to pick him up early that day because I was around the corner, didnt tell me what time the incident happened. I am 33 weeks pregnant and they literally just had me walk my dog to my car who couldnt even put weight into his leg and didnt even offer to help, while my 7 year old is balling her eyes out worried about the puppy. We get in the car and his leg is excessively bleeding all over the towel we put down. Today we called 3 times to speak to management or someone about the incident and no retuned call. Didnt even call to check on our dog. They also ca canceled all upcoming appointments and boarding without speaking to us. Not like were boarding him anyway. This place is a *** show. 20-30 dogs in a room with one person, throwing my 8 month puppy into any room not seeing how he gets along with all the dogs. They put this front on and then you watch the cameras and its a *** show! Dont send your dog here!!

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Loss:

Cons:

Terrible management

Preferred solution: Full refund

User's recommendation: Don’t go here!

Samantha B Ssr

Jacksonville, Florida

Unsafe for the dogs

Jun 25, 2023

The location on Hendricks ave when I took my dog there it was so unsafe for the dogs , their play yard has exposed rocks thats my dogs have ate and came how and threw them up, they also have a kick plate on their door thats falling off because the door is so rusted that its rising off and the screw is expose , I have heard many other pet parent had to take their dogs to the vet because they split their paw or nose on the kick plate . Its just over all not a safe location they need a lot of remodeling to do before its safe . They also have dogs that attack other dogs on a daily basis

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Preferred solution: Apology

User's recommendation: Don’t take your dog here it’s not safe

Resolved

Paige W Qot |

Roswell, Georgia

Resolved: Complete Negligence of Dogtopia Staff in Roswell, GA

Apr 13, 2023

1.0

Updated by user May 15, 2023

Company resolved the issue.

Original review Apr 13, 2023

My dog had been attending the Roswell location for almost 4 years. Last November, when I picked my dog up, I was told (by the manager, Sean) that my dog had been attacked by another dog. He had multiple gashes/ chunks taken out of his leg. I needed to take him to the vet immediately (He needed stitches and staples). I was told by the manager (Sean) that no one was supervising and the cameras weren't on. Therefore, they couldn't tell me which dog attacked him. Either this was a lie or a huge incompetence on their part. After communicating back and forth with the area manager, Lexi, I was told to send her our vet invoices. Nothing has been done, no follow up. This has been a HUGE inconvenience on our part especially since this was not our fault or our dog's. He is a gentle dog with no history of aggression, which has been reiterated by the Dogtopia staff. PLEASE DON'T TAKE YOUR DOG THERE. They honestly could have cared less to do the right thing even when they are completely in fault. AND they will completely ignore all phone calls.

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Loss:

$571

Preferred solution: Full refund

1 comment

Dogtopia

Apr 17, 2023

Hi Paige, We have refunded your stay and contacted you multiple times. I'm sorry we had difficulty reaching you.

We sent you copies of the refund receipt and were happy to hear you received them.

We are sorry your experience did not live up to our high standards and we would love the opportunity for a second chance. Sincerely, Dogtopia of Roswell

Helpful

Diane M Vyf

Albuquerque, New Mexico

Complaint

Mar 29, 2023

1.0

The tip of my dogs tail has a sore that bleeds a bit when she hits the tip as she wags her tail. This morning she was excited to be at doggy school (as was I) and her sore was bumped thus causing her tail to bleed. The employees didnt want her to remain at Dogtopia. This was a major inconvenience for me since she has had this sore which is healing since day one. I always have a problem when ONE particular employee is in the front. I am extremely frustrated by this Tuesday rules are different from Wednesday rules mentality. I really enjoyed your company but this is no longer the case.

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Pros:

Provides full service

Cons:

Inconsistency

Preferred solution: I’m hesitant to ask for anything for fear of being poohpoohed!

1 comment

Dogtopia

Mar 29, 2023

Hi Diane, We understand that Happy Tail Syndrome can be quite frustrating to handle and it can cause a bit of worry as you work to help your pup heal. Unfortunately, we can not provide care for a pup with a bleeding sore.

We are hopeful that your vet will be able to provide your pup with the right treatment that results in full resolution of this condition.

We'd love to have your pup back again when she's ready! Sincerely, Dogtopia of Albuquerque

Helpful

Joel W Yml

Need to talk to Human Resources

Apr 17, 2023

My name is Joel Wilson I use to work at dogtopia I was asking for email of W-2 please contact today or send to Emil Joel_trail@***.com

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Preferred solution: My W-2 form

1 comment

Guest-2328237

Apr 17, 2023

Hi Joel Wilson, Please contact info@***.com with the location you worked at so we can put you in contact with the correct location. -Dogtopia Support Office

Helpful

Marina F Grt

Don’t bring your dogs here

Sep 19, 2022

1.0

I picked up 2 of my dogs from Dogtopia of Viera in Florida, today. 1 has a possible eye infection, as well as *** all over her. Both dogs were staying there for 5 days. I noticed that 1 of my dogs was in the crate all the time on the webcam so I called and they said that my dog was sneaking back in and they left him alone. Fine. Then they proceed to tell me that by the way, both of your dogs havent eaten. I told them that I will need to speak to a manager when I pick them up. I talked to someone today and they said that both dogs were eating? Just not a lot. I told them thats not what was told on the phone and they didnt offer me any inconvenience fee. Theres much more that has happened in the 5 days. But the fact that I was told my dogs werent eating pissed me completely off and unacceptable. I will no longer be going to Dogtopia and plan to post my review everywhere to let others know. I have been to this Dogtopia before for boarding and was contacted the SAME DAY because both dogs werent eating. This stay was in july. I told them that today and they didnt care.

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Loss:

$714

Preferred solution: Full refund

Diane A Nur

Miami, Florida

Dispute charge

Mar 02, 2023

I need to cancel the automatic charge you put on my debit card on 2/28. We are leaving town for a few months and went be using your facility. I've emailed twice and have not received any call back or any credit. Can't land a message on your pissed. Com so it's of no use. I will have to dispute charge tthru the bank, but would rather you take care of it Please call me at 954-270-**** Thank you

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emily f Syz

emily f Syz |

Cherry Hill, New Jersey

Issues with a store

Oct 21, 2022

1.0

I need to speak to a representative. I worked for Dogtopia since June. I was treated awful and some of the things that went on are down right wrong! I was let go today for some reason I do not believe! Its ok for employees to call out all of the time but I get fired! I explained and have proof of a medical condition and they refused to look at it!

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User's recommendation: Do not take your dogs here!

James C Kaf

Wappingers Falls, New York

Abuse to my dog in your Fishkill location

Aug 10, 2022

2.8

Dogtopia - Abuse to my dog in your Fishkill location

Boarded my puppy over the weekend picked her up Monday no one said there was any issues. So went home . After petting her discovered many teeth marks 2in scratch behind her ear tooth bite marks all over her neck and cheek

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Loss:

$300

Preferred solution: Make sure your pet owners are informed about any issues in the future for other owners . Sad

User's recommendation: Not at all

Anonymous

Guest-3699747

Ellwood City, Pennsylvania

Not safe work place

Jun 23, 2022

1.0

Not safe cages are falling apart Dont have all stuff to break up scruffles Please contact me co Worker dont listen when paged on walkie

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Anonymous

Guest-3606150

Alvin, Texas

Not being paid for work

May 24, 2022

5.0

I was hired on April 2, 2022 at the Nasa location. When hired, i was told that I would get around 30 hours a week because they were in need. I have done my Canine Coach 1 training and completed it at 100%. I was told by Giovanni that pay day would be on May 7th. When the date came, I had no check and was told that Chris King lost my check and they are trying to figure it out. I have spoken to Giovanni once a week about being paid. I continue to be told that they are looking into it. To make it worse, I am no longer being scheduled to work. So I am emailing hoping to get paid and be put back on the schedule. No, I am not in trouble or have ever had a write up. I enjoy my work at Dogtopia and want to learn all I can to pursue a career with pets and their families. Please contact me so this problem can be resolved and I can get back to work. Thank you!

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Contact Information

Website:

www.dogtopia.com

Mailing Address:

Biltmore Corporate Park 6245 N. 24th Parkway, Suite 210

Phoenix, Arizona 85016

United States

Phone:

(602) 730-6000

Contact Dogtopia Customer Service

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Dogtopia

Dogtopia Overview

Media from reviews

Billing

Complaint North Brookhaven, GA

Resolved: My dog was attacked

Unsafe for the dogs

Resolved: Complete Negligence of Dogtopia Staff in Roswell, GA

Complaint

Need to talk to Human Resources

Don’t bring your dogs here

Dispute charge

Issues with a store

Abuse to my dog in your Fishkill location

Not safe work place

Not being paid for work

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