Dogtopia

My dog twice contracted kennel cough from playing at Dogtopia. Not a big deal, normally, but a reason for us to keep her away from the facility so as to not infect other dogs.

After a lengthy absence, I contacted them to schedule a play date and was told the dog needed to be reassessed by their experts, despite nothing having changed behavior-wise. They refused to accept the dog back into their daycare program claiming she played too rough. They then proceeded to tell me that I had to forfeit the remaining days I purchased in a package deal and no refund would be forthcoming. I was also owed 7 days as a bonus for referring another customer.

They said they wouldn't honor those either. I was told that since they don't offer the same packages anymore, I wasn't entitled to any refunds or satisfaction. Convenient way to rip off customers- just change your policies periodically and pocket the money. I wouldn't be in this position if I were as irresponsible as some other dog owners who brought their infected dogs into the facility and said nothing, but that's not the way I operate.

I even passed on some information about a potentially new strain of bordatella to them that they seemed appreciative of. Let no good deed go unpunished.

Please note that I have no complaints about how they treated the dogs; they seem to handle and interact with them quite well. I'll do my very best to spread the word about their business practices going forward, though.

I held my dog out from doggie day care because she had caught kennel cough at the location we always went to. Seemed like the proper thing to do; I wish some of the other owners with infected dogs felt the same way.

At any rate, once I was ready to bring my dog back to play, the facility decided she needed to be "reassessed", even though her behavior was the same (she played with no other dogs during her absence). Dogtopia's new resident expert decided she played too rough and I was denied access to day care. When I asked for a refund on the outstanding balance of the account, I was told it was expired, policy had changed, it wasn't up to the local facility, and the package I had paid for was no longer offered. Pick one.

I contacted corporate offices and the problem was quickly resolved. Customer service was quick and efficient to deal with; I only had to have an email exchange explaining the issue and they took care of it.

I left my dog at the dog Topia in Brampton, on Worthington Avenue the general manager there her name is Rosa Laterza, she had assured me that when I left my dog there for two weeks while my family and I were on vacation that she would be safe and taking care of as best they can. I have a small Maltese dog who weighed 12.8 pounds when I left her there, when I went to pick her up, she only weighed 9.2 pounds.

I had to rush my dog to the emergency vet that very moment. My veterinarian there said that my dog was severely dehydrated. She was there for two days on IV fluids, and I had to buy medication for her as well. I spent about almost $1400 for that visit.

I have been emailing Rosa about the vet bills and she said that theyre not liable for any of that. I went on holiday July 19 came back August 6 to pick her up and I barely recognize my own dog. I am completely devastated that no one at Dogtopia really cares about my dog. I dont think I will ever recommend to anyone.

Absolutely anyone. I am having a very difficult time communicating with the people at the Dogtopia at Worthington location. We have been emailing back-and-forth, but they dont really seem to care. Im disheartened and I dont know what to do.

My husband wants to take legal action. And I think thats the role that were gonna take. We are going to be consulting with a lawyer.

If I dont get reimbursed for my fat pills. I will be swinging for much more.

I had called to speak with someone regarding boarding for my dog back in July. They informed me that my dog had to stay with them 2x in order to be elligible and so they were offering a special with included the meet and greet and 2 days of daycare.

On the phone before I made my appointment for this meet and greet special I asked if daycare was included with the boarding and was told yes that it was. I told the woman over the phone that I am only open to boarding if the daycare was included and she confirmed again that I was included in the price.

She then put me in contact with the man at the norwell location who would be doing my dogs meet and greet and I asked him again if daycare was included in the boarding price. He said yes and so I scheduled my dog for the meet and boarding. I checked my dog in and he boarded.

At time of check out I was informed that it was the meet and greet, and 2 nights of boarding for what was owed and they said if it was ok to charge to my card on file which I said yes and they did not give me a receipt breakdown.

I boarded my dog again with them on 8/19-8/12 and was just informed today after the woman at the desk said I owed her 240 for my 3 night stay that daycare was not included and that they charged on top of the boarding. I questioned her and said that I was told 2x by people back in July that daycare was included with the boarding and that this was not an extra cost. She gave me attitude like I was in the wrong and that the norwell location was not at fault. She told me that the manager would be calling me however r I have yet to receive a phone call.

It is wrong for them to give clients incorrect information just to get new business.

They are also charging for services that clients never agreed to be charged at time of booking. This was so wrong as they charged double from another place I board my dog at which daycare was included in the boarding price.

I was put on hold for 5 minutes. I finally hung up, then called back.

The person who picked up the phone did not say anything and placed the phone on the desk.

I could hear their conversation, but they never resumed our call and blew me off. How can you take care of someone's dog if you can't answer a phone call?

We started taking our dog here this year after he received all of his age appropriate vaccines. About 2.5-3 weeks after he started Daycare, he started to develop diarrhea. He tested positive for giardia. We called Dogtopia to inform them he was positive, to which they said they were sorry and no other cases were reported. They didnt mention any bad behavior on my dogs end. It took 3 months and hundreds of dollars to finally get the giardia cleared. We even waited a few weeks after it cleared to return to daycare. He returned in September and 2-3 weeks later, he again started having diarrhea. After another vet visit and >$200 vet visit, we were informed he had giardia again (the incubation period is 2-3 weeks).I called dogtopia again, because it was highly suspicious that this happened twice after the same time to inform them he was positive so they could take proper actions. The manager, Courtney, responded with "Well i know for a fact that your dog eats other dogs *** here so thats probably where it is from.'

Well that means:

1. dog *** are not being picked up in a timely manner or staff is not paying attention to allow time for this time happen (when i have checked the cameras I have seen *** sitting around for >5 minutes)

2. Theres still another dog there that has giardia (if he is truly eating it).

3. They have been allowing my dog to eat other dog *** and have no informed us of the problem.

I explained to her that my dog has never had interest in eating *** He has been to other daycares without this issue and steers clear of *** while on walks or at dog parks. All she said was 'Well Im not sure why but he does it here.' My fiance called back and spoke with her, to which she informed him that they only inform parents if its an issue, but that he eats *** at least two times per daycare visit (he has been four times this month). IS THIS NOT A PROBLEM???

We were never informed of this behavior before, which I feel like we should have been. More importantly I am extremely disappointed that we are trusting them to watch our dog and we found out after he is sick that he apparently does this. Its especially annoying because I have seen staff not paying attention with dogs in rooms and on their phones. We are really disappointed, and not to mention we have spent hundreds of dollars treating his infection prior and will likely have to do the same this time. This could have been prevented with proper notification to owners about behaviors and proper cleaning. I feel like this is negligence on their end and we should be reimbursed for the medical bills to come. I am so disappointed.

worst of the worst, no employees, my poor dog is so miserable she stopped eating i literally thought she was sick and she now refuses to get in my car in the morning, watching the videos i usually can never see her, pet them she lay by the door all day? per what i did see she was being bumped by a huge bernese mountain dog or running scared from an aggressive shepard. she is a 45 pound very sweet golden doodle she is nine months old so not one to just lay on the floor all day also I have noticed when she comes home she literally will drink two full bowls of water like shes dying of thirst Ive never seen anything like it I am a palled I was just told yesterday that it would take two weeks for my money to stop being removed from my account I am very upset because initially I didnt want it taken from my account I told the girl at the desk to hold off until I came back later that day however she had already processed it and the first payment of $120 came out of my account within three hours of course now calling the customer service line I received a voicemail message and not a person on the other end of the phone why am I not surprised

I picked up 2 of my dogs from Dogtopia of Viera in Florida, today. 1 has a possible eye infection, as well as *** all over her.

Both dogs were staying there for 5 days. I noticed that 1 of my dogs was in the crate all the time on the webcam so I called and they said that my dog was sneaking back in and they left him alone. Fine. Then they proceed to tell me that by the way, both of your dogs havent eaten.

I told them that I will need to speak to a manager when I pick them up. I talked to someone today and they said that both dogs were eating? Just not a lot. I told them thats not what was told on the phone and they didnt offer me any inconvenience fee.

Theres much more that has happened in the 5 days. But the fact that I was told my dogs werent eating pissed me completely off and unacceptable. I will no longer be going to Dogtopia and plan to post my review everywhere to let others know. I have been to this Dogtopia before for boarding and was contacted the SAME DAY because both dogs werent eating.

This stay was in july. I told them that today and they didnt care.